Returns & Refund Policy
Refund Policy for Virasath
At Virasath, we take pride in providing our customers with premium products and exceptional service. We want you to be completely satisfied with your purchase. Please read our Refund Policy to understand the guidelines and procedures for requesting a refund.
Eligibility for Refunds:
We offer refunds for eligible products in accordance with the following conditions:
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the item with an unboxing video. We will arrange for a return and provide a refund or replacement, depending on product availability.
Incorrect or Incomplete Order:
If you receive an incorrect item or if there are missing items in your order, please contact us immediately with an unboxing video. We will rectify the issue by arranging for a return, replacement, or sending the missing item(s) as soon as possible.
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team within 2 days of receiving the product to request a return authorization.
Provide relevant details such as your order number, the reason for the return, unboxing image and video and any supporting documentation, if applicable.
Our customer support team will guide you through the return process, including providing you with a return shipping address.
Please ensure that the item is securely packaged and shipped back to us within 7 days of receiving return authorization.
We recommend using a trackable shipping method to ensure that the item is safely returned to us.
Refund Processing:
Once we receive and inspect the returned item, we will process your refund as per the following guidelines:
Damaged, Defective, or Incorrect Products:
If the return is approved, we will issue a refund to the original payment method used for the purchase. The refund will include the full cost of the item, including any applicable taxes or shipping charges.
Return Shipping Costs: If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping costs. If the return is due to a customer’s change of mind or other non-defective reasons, the customer will be responsible for the return shipping costs.
Refund Timing: Refunds will be processed within 15 business days of receiving the returned item. Please note that the timing of the refund may vary depending on your financial institution.
Non-Refundable Items:
Please note that certain items are non-refundable:
Customized or personalized items.
Products that have been used, altered, or damaged by the customer.
Changes to the Refund Policy:
We reserve the right to update or modify our Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team for assistance.